Store FAQ

RETURNS

What's your return Policy?

Tantrum Collectibles has a strict no refund policy.

SHIPPING

What happens if my package is lost in transit?

If a package is shown as delivered but not received, please contact the carrier and then notify us.

If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order or fully refund you. 

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again. 

Do you Ship outside of the United States?

  • Yes - we ship international! However, please note the following:
  • You will need to ensure that the item can be lawfully imported to your country. 
  • Your package may be subject to additional fees such as custom and import fees. 
  • Your shipment will take longer to deliver as international shipments may be subject to customs clearance procedures. In rare cases, it may take 6-8 weeks to deliver.

When will my order ship?

If an item is in stock, your order will be processed within 1 to 2 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 7 business days within the United States. 

For international orders, shipments may take longer. In rare cases, it may take 6-8 weeks to deliver. International shipments may be subject to customs clearance procedures, which can cause unexpected delays. 

Once an item ships, you will receive an email with the tracking information. In special circumstanced, tracking numbers may not be available. 

PREORDERS

Are preorder release dates accurate?

We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change.

When will you charge my credit card for preorders?

Your credit card will be charged at the time of purchase. 

Can I cancel my preorder?

No, sales are final